AVC.AI Refund Policy

Thanks for purchasing AI products at www.avc.ai. Before deciding to purchase the full version of the program, we encourage you to download the free trial version to see whether it meets your needs. Especially for Video Enhancer AI, please download the trial version to see it is compatible with your computer system (check the system and hardware requirements).

AVC.AI offers a 5-day money-back guarantee on the one-month and one-year subscription of all products, and 30-day on the lifetime plan. Once the order is done, refunds will be approved only under the accepted circumstances. In order to make it clear to you, we've listed all the details below:

>> Unaccepted Cases!

We do not accept refund requests or products exchange in the following cases:

1. All our products are sold on a "try-before-you-buy" basis. We encourage our customers to read the product description and try the free trial version before making their final purchase decision. If you don't read the product description or test it out before purchasing and thus resulting in dissatisfaction with the product's function and/or results, we don't refund your payment.

2. Did not receive the registration code but never asked our support team for help before requesting a refund. Generally, once the order has been placed, the license key will be sent to the email address you entered for the purchase shortly. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc. In this case, you should contact us for assistance.

3. You change your mind after placing a payment.

4. You purchased the wrong product and then purchased the right one from another company. Or you do purchase the wrong product but you don't contact us to request a refund or exchange the correct one within the applicable refund date.

5. You request a refund due to the price difference between different regions or different vendors.

6. You encountered terminal technical problems when using our products, but refuse to provide any information or cooperate with our support team for further troubleshooting.

7. You request a refund but the order has already exceeded the money-back-guarantee date.

8. A refund request for no reason.

>> Accepted Cases:

We accept refunds or exchanges in these cases:

1. You paid twice for the product accidentally. We can refund the duplicated purchase to you.

2. You purchase the wrong product and contact us to request a refund or exchange the correct one within the applicable refund date.

3. You don't receive the registration code, and get no response from our support team within 24 hours after inquiring about us.

4. Software purchased has technical problems, and no solution has been provided within 30 days.

5. If you've disabled the auto-renewal before the renewal date but your subscription has been still automatically renewed, please send us the screenshots of the cancellation for a full refund.

Once the order is canceled, please uninstall the software and remove it from your computer.

>> Important Notices:

1. AVC.AI offers a 5-day money-back guarantee on the one-month and one-year subscription of all products, and 30-day on the lifetime plan. Your money back guarantee starts from the moment your payment has been made. If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.

Though the Automatic Renewal is enabled by default, this service is optional and can be cancled at any time before the end of your monthly or annual subscription term. For example, after finishing the order, you will receive an email with a license included, where there is a link to cancel automatic renewal. Please click it to close the renew subscription.

Your refund will be processed within 1 to 7 business days according to different payment methods. If you don't receive it, please contact Paddle Support to check the status.

Contact Us

If you have any questions about our refund policy or program, please contact us at support@avclabs.com.